How to Refund a Booking Manually

How to Refund a Booking Manually

Manual Refunds

You can issue full or partial refunds for bookings after the delivery date without cancelling the reservation. This ensures your operational reporting accurately reflects whether a service was fulfilled (e.g., in cases of quality complaints or no-shows) versus a complete reservation cancellation.

Prerequisites & Requirements

- Payment Status: The Refund option is only visible if the booking's Payment Status is set to PAID or PARTIALLY PAID.


How to Refund a Booking

  1. Locate the target reservation using the Booking Index.
  2. Navigate to the lower right-hand corner of the screen and click Refund.
  3. Select your preferred refund type:
    1. Fixed Amount
    2. Percentage of Total Booking Value
  4. Enter the desired value and confirm the transaction.

Verification: Check the Log tab within the booking details. All refund actions are automatically recorded in the booking history for auditing purposes.