Bookings
Booking Status vs Payment Status vs Check-In Status
This article will help you to understand the difference among booking status, payment status, and check-in status in Activate-related workflows, as they describe different parts of the same reservation and should not be used interchangeably. Key ...
Check in Status
Check-in status Check-in status is a new field at the booking level that reflects whether the guest has arrived, redeemed, or been admitted to the booked experience. It is separate from booking creation and separate from payment collection. Why this ...
Manual Booking: Internal Booking Flag
Internal bookings and reporting Use the Internal Booking flag when a booking is intended for the hotel or operational use. Internal booking is an attribute of a manual booking, not a separate booking type. i.e.: A conference room being reserved for a ...
Manual Booking: Rates Override
Rate Override Users with the required permission can adjust the base price of an experience during the manual-booking flow. Rate overrides support discounts, complimentary bookings, and other approved commercial adjustments. Continue through the date ...
Manual Booking: Stop Sale Override
When Can the Stop Sale be Overridden Activated users can create a manual booking during a stop-sale period for any experience, as it makes the date available to the manual-booking flow. This is intended for exceptional, associate-assisted scenarios ...
Manual Booking: Payment Options
Payment options Manual bookings separate booking creation from payment collection. This allows an associate to reserve the experience without entering or storing the guest’s card details in Travel Curious systems. Request Payment Once a booking has ...
How to Refund a Booking Manually
Manual Refunds You can issue full or partial refunds for bookings after the delivery date without cancelling the reservation. This ensures your operational reporting accurately reflects whether a service was fulfilled (e.g., in cases of quality ...
How to Cancel a Booking
Cancellations To be able to cancel a reservation, the user needs to have a Manage or Edit permission for the Booking Module. Viewers cannot perform any actions. To cancel a reservation, follow these steps: Log in to your Activate account: ...
Creating a Manual Booking
What is a Manual Booking A manual booking is an associate-assisted reservation created directly in Activate instead of through the standard online guest booking flow. It allows an authorised user to select the product, date, participants, pricing and ...
Understanding the Bookings Section
The Bookings Section is your centralized hub where you can manage, view, and modify all current, past, and upcoming reservations or appointments. What Can You See in the Bookings Section? In the Bookings Section, you can typically view the following ...